Our Story
Waterforrd was founded by Zhan Zhongying with a quiet passion for the way beautiful things can transform a space and lift a mood. What began as a deep appreciation for timeless craftsmanship has grown into an international brand dedicated to bringing thoughtfully curated pieces into your home.
We believe that the objects you live with should tell a story. Every item in our collection is selected with care, from the weight of the glass to the curve of a silhouette. Our design and administrative studio is based in Inner Mongolia, China, where our team draws inspiration from both tradition and modern simplicity. From our US customer experience and return center in Fullerton, California, we serve our community across the United States with warmth and reliability.
We are a brand built on trust, taste, and transparency. When you choose Waterforrd, you’re choosing pieces that are meant to be cherished — and a shopping experience that feels just as good.
Our Commitment
We promise free shipping on every order, free returns if something isn’t quite right, and a real person ready to help when you reach out. No hidden fees. No complicated policies. Just a brand that treats your home like our own.
Our Locations
- Global Administrative & Design Office
Inner Mongolia, China
The creative heart of Waterforrd, where all design, curation, and brand operations take place. - US Customer Support & Return Center
Fullerton, CA
Dedicated to all customer care, order support, and return processing for our US customers. - US Fulfillment Warehouse
Orders are packed and shipped from our domestic logistics network to ensure your pieces arrive safely and promptly.