We’d Love to Hear From You
Whether you have a question about an order, need help finding the perfect piece, or just want to say hello — we’re here.
- Email: info@waterforrd.it.com
We respond to all email inquiries within 1 business day. - Phone: +1 (714) 335-1324
If we can’t answer right away, please leave a message with your name and order number. We’ll return your call within 1 business day.
Service Hours
Monday – Friday, 9:00 AM – 5:00 PM Pacific Time.
Messages received on weekends or holidays will be answered the next business day.
Our Addresses
Each of our addresses serves a distinct function. Please use the correct one to avoid any delays.
- Global Administrative & Design Office
32 Wenhua Er Road, Zhainuoer Mining Area, Manzhouli, Inner Mongolia, 021410, China
Primary business registration and creative headquarters. Not a return address. - US Customer Support & Return Center
507 N Edgar Pl, Fullerton, CA 92831, United States
All customer support inquiries and product returns are handled at this location. Please ship all returns here. - US Fulfillment Warehouse
Your order ships from our domestic warehouse network. This location does not accept returns or in-person visits.
For copyright or intellectual property concerns, please email us with the subject line “DMCA/IP Notice”.